Find your Apple order ID

An order ID identifies one App Store purchase. Support, or the in-app assistant where it offers this, may ask for it when a subscription has to be found without a device signed in to the Apple Account that bought it. It applies to Apple purchases only.

Where to find it

• Apple's receipt email. Search your mail for the receipt Apple sent when you subscribed. The order ID is printed on it.
• reportaproblem.apple.com. Sign in with the Apple Account that paid, find the ForestVPN purchase, and open it. The order ID is shown with the purchase.

Before you use it

• If a device is still signed in to that Apple Account, restoring is simpler and needs no order ID.
• An order ID only claims a purchase that no account already holds. If another account holds the subscription, the app says the purchase is not available, and nothing about it is revealed.
• Treat it like a key. Receipt emails are forwarded and screenshots are posted in help groups, and whoever presents an order ID first can claim the purchase. Do not post it in public.

If it does not work

Support is the next step. Do not send your account number.