Message
That purchase belongs to another account
That purchase belongs to another account: what the ForestVPN message cp.subscription_owned means, why it appears and what to do about it.
Updated October 11, 2026
The app says: "That purchase belongs to another account."
What it means
The subscription you tried to use is already tied to a different account.
What to do
Contact support from Help in the app.
Why it happens
One subscription can belong to only one account.
Where you see it
The ForestVPN apps show this message when you connect, or on the Account screen next to your plan. The code is cp.subscription_owned.